Missed Appointments - DNAs (Did Not Attend)
Because of the pressure on our appointments, we have regrettably made a decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we may remove you from our patient list and you will have to find another doctor’s surgery. We will write to you when you have missed two appointments, informing you of what may happen if you miss a third appointment.
Missing appointments for minor operations or some clinics has a greater impact because they are longer appointments. You may be removed from our list if you miss just one of these long appointments.
Keep Us Informed
5% of our appointments are wasted by people not turning up - please let us know if you are unable to attend.
If you change your name or address etc, please inform the Receptionists as soon as possible. Please bear in mind that your new address may be in an area not supported by the practice. If you are attending hospital or waiting for an operation, you also need to inform the hospital of a change in address.