Appointments

Appointments System

Appointments are normally for ten minutes and routine surgeries run from 08:30 to 17:00 Monday to Friday, subject to availability.

Emergency appointments (those booked on the day) may be for five minutes, Monday to Friday 08.30 to 18.00.

As demand for appointments increases, Leicester Terrace Healthcare Centre along wth other surgeries have to find ways of dealing with this increased demand. There may be times when we are trialling new ways of working.  Similarly some of this comes from NHS England as we try to increase the different platforms that allow patients to access healthcare in different ways and at different times and to ensure that the patient is seen by the most appropriate person, which will certaintly not always be the GP. 

Please remember other sources of health advice including the NHS website, your local pharmacy and 111.  In an emergency you should contact 999 or attend A&E. 

Urgent Appointments

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

  Register Here: https://app.doctorlink.com/leicesterterrace/register

The symptom checker will ask you a number of questions to help to identify your problem.

 The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

 Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

  The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

  If you are unable to use the Doctorlink app then contact 111 who will be able to offer you advice and book you an appointment with us if appropriate. 

Routine Appointments

If you wish to see a doctor, please make a routine appointment with the receptionist. Routine appointments are usually available within fourteen working days. You may have to wait longer to see your usual doctor.

The telephone lines are quieter after 10:30 for the arrangement of routine appointments.

You can book routine appointments online  through several apps including Patient Access app, The NHS app, and Systmonline.  These apps also provide some access to your medical record and allow you to order repeat medication. 

Out of normal surgery hours other options are available:

GP extended access - 6.30pm to 9.30pm on weekdays and 9am to 5pm on weekends. This is with a GP or nurse and can be booked via the surgery.  See below for more information.

LIVI - book an online video consultation with a GP.  Available 6-10pm on weekdays and 8am to 4pm on weekends.  See below for more information. 

Telephone Advice and Home Visits

If you wish to speak to a doctor or nurse on the telephone call reception and they will pass a message to the clinician who will call you back. Please leave a contact telephone number with the receptionist.

Routine telephone consultations booked in advance are available. Call reception to book.

Home Visits

For housebound patients and those too ill to attend surgery, a home visit can be requested by telephoning the surgery on  633682 before 10:30 am. Our receptionists will ask for the patient’s name, address, telephone number and brief details of the problem.

Please Note: Visits take approximately 30 minutes each. To allow doctors time to provide appointments at the surgery, please ask for a visit ONLY if it is really necessary. The Volunteer Car Bureau, Telephone 01604 628234, can provide assistance to people with travel difficulties.

LIVI: A video GP Service

 

  • Available Monday to Friday 6pm to 10pm and Saturday and Sunday 8am to 4pm.
  • Patients of Leicester Terrace Healthcare Centre can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.
  • You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information.
  • LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
  • Get the LIVI app here: https://bit.ly/2ZGrkqy

 

GP Extended Access

NHS Nene Clinical Commissioning Group is improving access to primary care services. This includes making appointments available at times that are more convenient to you. If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

The Extended Access Service offer more bookable appointments with GPs available in Northamptonshire, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and nurse appointments are available for treatments such as wound care and ear irrigation. You will be seen by experienced Northamptonshire GPs, nurses, pharmacists and other health professionals, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

When are these appointments available?

  • Northampton - 6.30pm-9.30pm on weekdays and 9am to 5pm on weekends.

Will the GP I see have access to my medical record during my appointment?

Your medical record may, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care.  Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

How do I book an appointment?

The majority of patients will need to contact their GP practice in the usual way to request an appointment.  If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you. 

How do I book an appointment when my practice is closed?

We are working with NHS 111 to enable the direct booking of appointments at the GP Extended Access hub.  This is still in the very early stages, but as it goes live in each district you will be offered an appointment if appropriate.  Please note your consent will be required in order for an appointment to be booked for you.

If urgent care is required please call ‘111’ for further advice. If it is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

Missed Appointments - DNAs (Did Not Attend)

Because of the pressure on our appointments, we have regrettably made a decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we may remove you from our patient list and you will have to find another doctor’s surgery. We will write to you when you have missed two appointments, informing you of what may happen if you miss a third appointment.

Missing appointments for minor operations or some clinics has a greater impact because they are longer appointments. You may be removed from our list if you miss just one of these long appointments.

Keep Us Informed

5% of our appointments are wasted by people not turning up - please let us know if you are unable to attend. 

If you change your name or address etc, please inform the receptionists as soon as possible. Please bear in mind that your new address may be in an area not supported by the practice. If you are attending hospital or waiting for an operation, you also need to inform the hospital of a change in address.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form available at the surgery.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

GP Training

The practice has been assessed and approved for the training of fully qualified doctors who wish to gain experience in general practice (such doctors are known as GP Registrars). These doctors, who have several years" experience, will be present in the practice from time to time and you may be offered an appointment with them.

Sometimes consultations may be videoed as part of this training, but you will be asked for your agreement to this before each consultation and asked to confirm that you are still in agreement after the consultation.

As we are a training practice, your medical records may be used for educational purposes.

Additionally, from time to time, we may employ GP locums who are also fully qualified GPs who help us out during times of holiday, sickness and maternity leave.