The practice uses a computer system called SystmOne for all of our day to day work, including for managing our appointment system.
You are able to register to enable you to:
- book or cancel appointments
- order repeat prescriptions
- access to your medical record (limited)
- Change your contact details - address, email and telephone number
Once registered you will be able to access the system at any time, 24 hours per day, 7 days per week, 365 days per year.
What appointments can be booked online?
We offer a proportion of our routine appointments available for booking online. If no appointments seem to be available within the timescale that you are looking to book online then please call our team who may have access to other appointment slots. We regularly review the number of appointments available for online booking and adjust this according to demand.
Emergency on the day appointments are not available for on-line booking. Please contact the surgery if you have an urgent need to be seen.
How do I register for online access?
If you are registering as a new patient then you will be asked if you would like access to our online services at the time you register.
If you are one of our existing patients please pop into the surgery with 2 pieces of identification. One will need to have your photograph on it, such as a driving licence or passport, the other proof of your address, such as a utility bill, issued within the past 6 months.
Is it safe?
Our system has a high level of security, similar to that used for online banking. Only we can see the information that you submit through the website.
How do I access the online services?
Once you have your username and password you can access the online services here or at various places around our website.
Online Services for Under 16s
In light of the new functions of the online service, we have had to review confidentiality procedures and how online services impact on this. We have also taken into account a recent publication from the Royal College of General Practitioners and the advice they have given.
As a result, we have concluded that we cannot offer online services to patients under the age of 16. We recognise that this is disappointing for some patients and can only apologise for the inconvenience it causes.
However, we have to take these measures to ensure that our confidentiality policies are carefully met. Patients under the age of 16, or their parent / guardian, can still order prescriptions in person, in writing or via their pharmacist as before. Appointments for patients under 16 can be booked or cancelled via telephone or in person at the surgery.