Changes to the appointment system from the 13th August 2020

SAME-DAY APPOINTMENTS

All patients wanting a same day appointment are dealt with by a dedicated member of our Same-Day Care Team.

If you require a same-day appointment visit our website at www.leicesterterrace.co.uk and click on Same-Day Triage Appointment, or, log into your SystmOnline account and click on Questionnaires to access the same-day appointment form, or, telephone the surgery, requesting a same-day appointment and you will be asked a series of questions.

However you request your same-day appointment, your answers will be viewed by a clinician who will decide whether you need to be seen, require telephone advice, a referral, prescription or any other course of action.

Please call from 08:00am. Our Same-Day appointment service will close when all these appointments are filled and subsequent callers will be asked to contact 111, LIVI, or offered an appointment at the Extended Access Service.   

We do not offer appointments via reception walk-ins. This is to protect you, our staff and patients from exposure to Coronavirus.

We continue to require you to wear a mask to come into the surgery.

WHAT WE ASK OUR PATIENTS TO DO:

Please ensure we have your correct contact details and that you will be available on the day to take a call. The more information we have, the quicker and easier it will be to prioritise your call and feed back to you. The doctors assess all requests and may ask a receptionist to call you back to ask further questions or pass on information on their behalf. This allows the doctors to process more calls and increases availability.

Please be aware that it is the Doctor and not the Receptionist that reviews all information and makes the clinical decision regarding treatment and care.

Work in a GP surgery is unpredictable and whilst we will try our best to keep to appointment times there are occasions where this is not possible as we have to deal with emergencies as they arise.

Routine remote video appointments are available via LIVI. For access to LIVI you will need to download the LIVI app.
For Nurse Appointments please call the surgery as normal. The appointment lines for nurse appointments are quieter in the afternoons.
We are also able to offer same day, evening, and weekend appointments at the GP/Nurse Extended Access Service. Our reception team will be able to book these for you.

If you want a home visit, please contact us using the Same Day Care Team service.