Coronavirus Information & Appointments

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Coronavirus: latest information and advice

If you believe you have coronavirus, having either being to an affected country or been in contact with someone then please isolate yourself and contact 111 - DO NOT ATTEND THE SURGERY. 

For the latest information and advice please click the following link:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. 
These can be accessed at: https://111.nhs.uk/service/covid-19

 

For advice about about isolating at home, click on this link: Isolating at Home Safety.

 

 

We are working in our Primary Care Network (PCN) to deliver the Covid Vaccinations to our patients. Our PCN consists of five practices which includes Abington Medical Centre 

We will be contacting all patient's eligible following the guidance given to us by NHS England.  Please do not call the surgery to enquire about your vaccination, we will contact you as soon as we can offer you an appointment. 

Please be aware we can only offer clinics as and when we receive delivery of the vaccine, this is not a quick process and will take many months to vaccinate but we will work hard to ensure we can deliver the vaccine as quickly as possible.

Currently our vaccinations are taking place at:

Christchurch Medical Centre
Ardington Road
Northampton
NN1 5LT

Vaccinations are being carried out in priority order as agreed by the NHS. These are:

  1. Older adults’ resident in a care home and care home workers
  2. All those 80 years of age and over and health and social care workers
  3. All those 75 years of age and over
  4. All those 70 years of age and over
  5. All those 65 years of age and over
  6. High-risk adults under 65 years of age
  7. Moderate-risk adults under 65 years of age
  8. All those 60 years of age and over
  9. All those 55 years of age and over
  10. All those 50 years of age and over
  11. The rest of the population (priority to be determined)            

Here is the link to the information leaflet about the vaccine https://www.gov.uk/government/publications/covid-19-vaccination-guide-for-older-adults

Thank you

PLEASE BE ASSURED THAT THE PRACTICE REMAINS OPEN AND THOUGH WE MAY HAVE TO WORK DIFFERENTLY YOU WILL BE OFFERED APPROPRIATE TREATMENT AND CARE.  ALL REQUESTS ARE TRIAGED BY A DOCTOR. WE ARE OFFERING FACE TO FACE APPOINTMENTS ALONG WITH TELEPHONE CONSULATIONS AND OTHER METHODS OF CARE. THANK YOU FOR YOUR UNDERSTANDING AT THIS DIFFICULT TIME.

We ask that you do not attend the practice UNLESS you have an appointment. Please do not attend your appointment if you develop symptoms.

For the most up to date information on guidance for your local area please visit the Northamptonshire County Council website here: https://www.northamptonshire.gov.uk/councilservices/health/Pages/coronavirus-advice.aspx   

You can also access the most up to date information on local testing here: https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/coronavirus-testing-in-northamptonshire.aspx

If you are a local business in Northamptonshire you can access a COVID-19 support pack containing a number of resources to support you to deliver these messages in your workplace. You can access the pack here: https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/guidance-for-businesses---coronavirus.aspx

Our reception desk is closed.  All access to treatment and care will need to be requested over the telephone and triaged by our medical team. We will not be offering appointments via reception or walk-ins, this is to protect you, our staff and others from exposure to the virus. If attending for an appointment you will be asked to wear a mask or face covering.

Phone Lines - We are aware our phone lines are extremely busy with patients having to hold for lengthy periods of time. We have increased the amount of lines to prevent patients being cut off.  The NHS is under extreme pressure at this difficult time with limited staff and resources and we ask for your patience and understanding. Please be kind to our staff who are doing all they can to help you. Please be aware you can also request same day treatment and care if you are registered for online sevices. Ask our receptionist who will be happy to set this up for you or visit our website for more information.

For information about COVID-19 Such as symptoms, self help and other advice please go to the following link http://www.111.nhs.uk/covid-19 this will help save valuable staff time and free up our phones. If you do not have access to online services then you can also call 111 for advice.

Prescription Requests - You can order online if you are registered, or via our website. If you do not have online access then you can order after 2.00pm over the phone for a limited time. Once you have ordered your request we will need 3 working days to process your request and this will be sent to your nominated pharmacy.

All prescriptions will then be sent to your nominated pharmacy to be collected. If you do not have a nominated pharmacy we will send them next door to Abington Pharmacy. If you would like to change your nominated pharmacy please contact the practice and we can do this for you.  You will not be able to collect yur prescription from the practice.

Sick Notes - We will not be issuing sicknotes regarding absence due to the Coronavirus.  The current Government Guidance states that by law medical evidence is not required for the first 7 days of sickness. After 7 days, employers may use their discretion around the need for medical evidence. However if you still require an isolation note please click on this link www.111.nhs.uk/isolation-note/

For Self Certificates https://public-online.hmrc.gov.uk/lc/content/xfaforms/profiles/forms.html?contentRoot=repository:///Applications/PersonalTax_iForms/1.0/SC2&template=SC2.xdp

Request for letter for Employer  - Request for medical certification from absence of work related to the Covid-19 pandemic for patients at increased medical risk:

 

Request for medical certification from absence of work related to Covid-19.pdf

 

Please do not attend the practice unless you have an appointment. If you have an appointment we ask for you to wait in your car and the Dr/Nurse will call you on your mobile and then greet you at the door.  If you do not have your own transport please wait near the entrance away from the door and you will be called in. Please ensure you follow the 2m distance guidance at all times and keep clear from our front door to allow access.

Wearing a mask - Please be aware when attending for an appointment at the practice, you must wear a face covering/mask.  When attending our reception window we also ask that you wear a face covering/mask.

Blood Taking Unit Changes AT NGH  - You must book an appointment prior to attending - 01604 523303 or 01604 544190 between 9.00am - 3.30pm. You can also book online Swiftqueue

Eye Casualty - The service will no longer operate as a walk-in service. Instead patients will need to contact by phone before coming to the hospital. This means the medical team can provide support and medical advice over the phone without patients needing to come to hospital. If you do need to come to the hospital for medical help the team will arrange this with you.Please contact the service on 01604 545085 or 01604 634700 ext 8011

Protective Equipment - All staff have been issued protective items to wear such as gloves,face masks, aprons etc. Please do not be alarmed, this is a precautionary measure to help minimise the risk of exposure to patients and staff.               

Northampton Support Line for Vulnerable People - This service is for people who have nobody to help them access prescriptions, food and other vital services. It is available to those that are isolating, elderly, pregnant and people with exisiting health conditions. Call 0300 1261 000 (Option 3) or email nccg.communityresilience.covid19@nhs.net

Support and Help - For Vulnerable people https://www.gov.uk/coronavirus-extremely-vulnerable

Coronavirus Information WhatsApp -To use the free GOV.UK WhatsApp service simply add 07860064422 in your phone contacts and then message the word "hi" in a WhatsApp message to get started.

Feeling Good/Positive Mindset App -  If you are over 18 and feeling worried or stressed and want to improve your mental health, download the free app  https://www.nhs.uk/apps-library/feeling-good-positive-mindset/

Letter Requests -  During the current Coronavirus pandemic frontline NHS services including General Practice are trying to reduce the amount of administrative work done. The Government support this and we are not required to write letters for patients or their relatives to give to employers,The Benefit Agency or any other organisation information about their health, medication or ability to carry out or avoid any specific actions or work/job. We will not be able to issue letter requests. 

GP Video Consultations from your home - Download the free LIVI app. Click here  https://bit.ly/2ZGrkqy You can stay at home and receive free treatment and care from a GP. With your permission they can access your medical record and offer treatment and care. 

 

Opening Times

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Telephone Advice and Home Visits

If you require a home visit, please contact us using the Same Day Care Team service. 

Please ask for a visit ONLY if it is really necessary. The Volunteer Car Bureau, Telephone 01604 628234, can provide assistance to people with travel difficulties.

Missed Appointments - DNAs (Did Not Attend)

Because of the pressure on our appointments, we have regrettably made a decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we may remove you from our patient list and you will have to find another doctor’s surgery. We will write to you when you have missed two appointments, informing you of what may happen if you miss a third appointment.

Missing appointments for minor operations or some clinics has a greater impact because they are longer appointments. You may be removed from our list if you miss just one of these long appointments.

Keep Us Informed

5% of our appointments are wasted by people not turning up - please let us know if you are unable to attend. 

If you change your name or address etc, please inform the receptionists as soon as possible. Please bear in mind that your new address may be in an area not supported by the practice. If you are attending hospital or waiting for an operation, you also need to inform the hospital of a change in address.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

GP Training

The practice has been assessed and approved for the training of fully qualified doctors who wish to gain experience in general practice (such doctors are known as GP Registrars). These doctors, who have several years" experience, will be present in the practice from time to time and you may be offered an appointment with them.

Sometimes consultations may be videoed as part of this training, but you will be asked for your agreement to this before each consultation and asked to confirm that you are still in agreement after the consultation.

As we are a training practice, your medical records may be used for educational purposes.

Additionally, from time to time, we may employ GP locums who are also fully qualified GPs who help us out during times of holiday, sickness and maternity leave.