Coronavirus Information & Appointments

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Coronavirus: latest information and advice

If you believe you have coronavirus, having either being to an affected country or been in contact with someone then please isolate yourself and contact 111 - DO NOT ATTEND THE SURGERY. 

For the latest information and advice please click the following link:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. 
These can be accessed at: https://111.nhs.uk/service/covid-19

 

For advice about about isolating at home, click on this link: Isolating at Home Safety.

 

 

We are working with our Primary Care Network (PCN) to deliver COVID-19 vaccinations to our patients. Our PCN consists of five practices including Leicester Terrace Health Care Centre.

We will be contacting ALL eligible patients to offer an appointment, following the advice of NHS England. We will contact you as soon as we can offer you an appointment, via text message if you have a mobile telephone, or otherwise by phone call or letter. We will never ask you to 'register' or 'apply' for an appointment, or ask for payment details.

Please note that we are not in control of the vaccine delivery schedule, the type of vaccine that we will receive, or the times of the appointments we can offer.

As it is such a large vaccination programme, it is likely to take many months to vaccinate all eligible patients. Be assured that we are working as hard and as quickly as we can.

Important Information about Attending Your Appointment:

  • Our vaccination clinics are at our PCN site and not Leicester Terrace Healthcare Centre. We will give you the details when we contact you to book your appointment.
  • To help prevent long queues, please arrive at your appointment time. Do not come early.
  • We can only offer you a vaccination if you have an appointment
  • There is ample parking available on site with an overspill car park next door.
  • You may have a short wait outside, so please dress appropriately.
  • Marshals and staff are on hand in the car parks and the building to guide you throughout the vaccination process.
  • Wheelchairs are available for use.
  • If you need assistance and cannot come alone, you may have one person help and accompany you.
  • Please wear clothing that enables easy access to your arm.
  • Always wear a mask and keep a 2m distance from others.
  • Be aware you may need to wait for 15 minutes after your vaccination.
  • DO NOT ATTEND IF YOU HAVE ANY COVID SYMPTOMS.

We will be vaccinating all our patients that are housebound in their homes. We will call our housebound patients to notify them when this will be. 

Vaccinations are being carried out in priority order as agreed by the NHS England. These are:

Priority Group   Risk Group
 1 Residents in a care home for older adults Staff working in care homes for older adults
 2 All those 80 years of age and over Frontline Health and social care workers 
 3 All those 75 years of age and over
 4 All those 70 years of age and over Clinically extremely vulnerable individuals (not including pregnant women those under 16 years of age)
 5 All those 65 years of age and over
 6 Adults aged 16 to 65 years in an at-risk group
 7 All those 60 years of age and over
 8 All those 55 years of age and over
 9 All those 50 years of age  and over

Opening Times

Please select a site

Telephone Advice and Home Visits

If you require a home visit, please contact us using the Same Day Care Team service. 

Please ask for a visit ONLY if it is really necessary. The Volunteer Car Bureau, Telephone 01604 628234, can provide assistance to people with travel difficulties.

Missed Appointments - DNAs (Did Not Attend)

Because of the pressure on our appointments, we have regrettably made a decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we may remove you from our patient list and you will have to find another doctor’s surgery. We will write to you when you have missed two appointments, informing you of what may happen if you miss a third appointment.

Missing appointments for minor operations or some clinics has a greater impact because they are longer appointments. You may be removed from our list if you miss just one of these long appointments.

Keep Us Informed

5% of our appointments are wasted by people not turning up - please let us know if you are unable to attend. 

If you change your name or address etc, please inform the receptionists as soon as possible. Please bear in mind that your new address may be in an area not supported by the practice. If you are attending hospital or waiting for an operation, you also need to inform the hospital of a change in address.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

GP Training

The practice has been assessed and approved for the training of fully qualified doctors who wish to gain experience in general practice (such doctors are known as GP Registrars). These doctors, who have several years" experience, will be present in the practice from time to time and you may be offered an appointment with them.

Sometimes consultations may be videoed as part of this training, but you will be asked for your agreement to this before each consultation and asked to confirm that you are still in agreement after the consultation.

As we are a training practice, your medical records may be used for educational purposes.

Additionally, from time to time, we may employ GP locums who are also fully qualified GPs who help us out during times of holiday, sickness and maternity leave.