Coronavirus Information & Appointments

Appointments System

WHAT WE ARE DOING:

From Thursday 13 August our way of working regarding same-day appointments is changing. 

From that day All patients wanting to be seen on the day will be dealt with by a dedicated member of our Same Day Care Team.

Either telephone the surgery or log into your SystmOnline to access the request form.  If you are not registered for online services please contact our reception for further details.

The Same Day Care Team will call you back and offer appropriate treatment and care, which may be a face to face appointment, a prescription, telephone advice or a referral. Please call or go online between 8.00am - 12.00pm. Any calls after this time will be asked to call the following day.

On contacting the practice you will be asked by our staff to give a detailed description of the problem to allow the information to be passed to the doctors to enable them to advise and treat you as quick as possible. If the doctor requires additional information then he/she will ask a member of our team to contact you and ask further questions.

BENEFITS OF WORKING THIS WAY:

There is no need to come to the practice at 8.00am to secure an appointment for fear of not getting through on the telephone. Patients who have struggled to ring due to work commitments will be able to ring at a convenient time to suit them before 12.00pm and not miss out. With this system in place we aim to see less demand first thing in the morning and to spread the demand more evenly throughout the day. Provided you call before 12 noon you will not be asked to call again, you will be treated on the day.

We will be able to offer appropriate treatment and care to more patients using this system and increase same day access.

WHAT WE ASK OUR PATIENTS TO DO:

Please ensure we have your correct contact details and that you will be available on the day to take a call. The receptionists will ask for details to outline the problem and what outcome you are hoping to see. Some patients may want a prescription, referral, blood test or sick note etc. The more information we have, the quicker and easier it will be to prioritise your call and feed back to you. The doctors assess all requests and may ask a receptionist to call you back to ask further questions or pass on information on their behalf, this allows for the doctor to process more calls and increases availability.

Please be aware that it is the Doctor and not the Receptionist that reviews all information and makes the clinical decision regarding treatment and care.

Routine GP appointments are not available during Covid-19  Routine remote video appointments are available via LIVI. For access to LIVI you will need to download the LIVI app
For Nurse Appointments please call the surgery as normal.
We are also able to offer same day, evening, and weekend appointments at the GP/Nurse Extended Access Service. Our reception team will be able to book these for you.

If you want a home visit, please contact us using the Same Day Care Team service.

Coronavirus: latest information and advice

If you believe you have coronavirus, having either being to an affected country or been in contact with someone then please isolate yourself and contact 111 - DO NOT ATTEND THE SURGERY. 

For the latest information and advice please click the following link:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. 
These can be accessed at: https://111.nhs.uk/service/covid-19

 

Opening Times

Please select a site

Routine Appointments

 

GP extended access - 6.30pm to 9.30pm on weekdays and 9am to 5pm on weekends. This is with a GP or nurse and can be booked via the surgery.  See below for more information.

LIVI - book an online video consultation with a GP.  Available 6-10pm on weekdays and 8am to 4pm on weekends.  See below for more information. 

Telephone Advice and Home Visits

If you require a home visit, please contact us using the Same Day Care Team service. 

Please ask for a visit ONLY if it is really necessary. The Volunteer Car Bureau, Telephone 01604 628234, can provide assistance to people with travel difficulties.

LIVI: A video GP Service

 

  • Available 7 days a week.
  • Patients of Leicester Terrace Healthcare Centre can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS.
  • You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information.
  • LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
  • Get the LIVI app here: https://bit.ly/2ZGrkqy

 

GP Extended Access

NHS Nene Clinical Commissioning Group is improving access to primary care services. This includes making appointments available at times that are more convenient to you. If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

The Extended Access Service offer more bookable appointments with GPs available in Northamptonshire, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and nurse appointments are available for treatments such as wound care and ear irrigation. You will be seen by experienced Northamptonshire GPs, nurses, pharmacists and other health professionals, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

When are these appointments available?

  • Northampton - 6.30pm-9.30pm on weekdays and 9am to 5pm on weekends.

Will the GP I see have access to my medical record during my appointment?

Your medical record may, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care.  Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.

How do I book an appointment?

The majority of patients will need to contact their GP practice in the usual way to request an appointment.  If there is no appointment available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you. 

How do I book an appointment when my practice is closed?

We are working with NHS 111 to enable the direct booking of appointments at the GP Extended Access hub.  This is still in the very early stages, but as it goes live in each district you will be offered an appointment if appropriate.  Please note your consent will be required in order for an appointment to be booked for you.

If urgent care is required please call ‘111’ for further advice. If it is life threatening, please go to A&E or call 999.

For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.

Missed Appointments - DNAs (Did Not Attend)

Because of the pressure on our appointments, we have regrettably made a decision that if you fail to attend three appointments in a year without notifying us beforehand of your wish to cancel it, we may remove you from our patient list and you will have to find another doctor’s surgery. We will write to you when you have missed two appointments, informing you of what may happen if you miss a third appointment.

Missing appointments for minor operations or some clinics has a greater impact because they are longer appointments. You may be removed from our list if you miss just one of these long appointments.

Keep Us Informed

5% of our appointments are wasted by people not turning up - please let us know if you are unable to attend. 

If you change your name or address etc, please inform the receptionists as soon as possible. Please bear in mind that your new address may be in an area not supported by the practice. If you are attending hospital or waiting for an operation, you also need to inform the hospital of a change in address.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

GP Training

The practice has been assessed and approved for the training of fully qualified doctors who wish to gain experience in general practice (such doctors are known as GP Registrars). These doctors, who have several years" experience, will be present in the practice from time to time and you may be offered an appointment with them.

Sometimes consultations may be videoed as part of this training, but you will be asked for your agreement to this before each consultation and asked to confirm that you are still in agreement after the consultation.

As we are a training practice, your medical records may be used for educational purposes.

Additionally, from time to time, we may employ GP locums who are also fully qualified GPs who help us out during times of holiday, sickness and maternity leave.